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The Intuitive Customer - Creating business growth through improving your Customer Experience

Produced by CraineGroup.com

Dec 29, 2018

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Dec 22, 2018

There is a great deal of information in academia that can help your business, but how do you access it? How do you read it? How can you apply this to your customer experience? Colin will reveal how you can benchmark your performance against other companies to determine how you are doing in the new world of behavioral...


Dec 15, 2018

It seems from two recent surveys that despite all the money and resources that have been ploughed into improving Customers Experience, this is not having any effect? What will happen next is that CEO's and the C-Suite will start to remove their support for these changes. What is the problem and what can be done about...


Dec 8, 2018

There are two key ways people make decisions: intuitvely or rationally. We discuss why this is important to designing your customer experience and how this can have a key effect on customer loyalty. We reveal how you can benchmark your organization’s performance against other companies to determine how you are...


Dec 1, 2018

Customers tend to partition money and resources into different categories and this affects their spending patterns. What are the implications of this for you? How can you use this to take your customer experience to the next level? Colin reveals how you can download his ebook 'Unlocking the Hidden Customer Experience'...