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The Intuitive Customer - Creating business growth through improving your Customer Experience

Produced by CraineGroup.com

Dec 28, 2019

The Biggest Thing We Learned in 2019

If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. How they behave and why are fascinating topics and one that has much influence on our Customer Experience outcomes. As we embark on a new year and a new...


Dec 21, 2019

What is Important in 2020?

Yogi Berra, the New York Yankees Coach once said, “Predictions are hard, especially about the future.” Predictions can be difficult; it is true. However, they can also be helpful, especially if you are trying to plan for a new year.

I have been in the Customer Experience industry since...


Dec 14, 2019

Why the Strength of Customer’s Emotion is Critical

 Customers’ emotions are a critical part of Customer Experience. Our research shows that over 50 percent of a Customer Experience is about customer emotions. Furthermore, we know that emotion drives customer behavior. Having awareness of what emotions your...


Dec 11, 2019

Does Giving Gifts Mean More Business?

It is the season of giving. No doubt, many of you sent out your gifts to your clients, suppliers, and other business associates already. But will your gifts result in more business? They might, and they might not. Like most things about interpersonal relationships, it depends on a...


Dec 7, 2019

Psychology has a lot of influence on customer behavior. When it comes to making decisions, we like to find ways to make them more manageable. Anchoring and Adjustment is a mental short cut or heuristic. We use to help evaluate numbers. 

Anchoring and Adjustment help us generate numbers. It works like this: First, there...