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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Apr 27, 2019

What Customer Emotions Drive the Most Value

15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No, he wanted to know how much money he would get back by...

Apr 20, 2019

Is Facial Recognition Creepy or Is It Just the Future?

Technology can analyze people’s facial expressions and determine what emotion they feel. It’s called Facial Expression Analysis and it uses Facial Recognition technology. This technology presents the most authentic option for capturing data on customers’...

Apr 13, 2019

People like choices. They just don’t like choosing, at least not when there are too many options.

However, if you give people the option of shopping where there are only two options or where there is a wide selection, people will nearly always choose to shop where there are many choices. Then, when they get there,...

Apr 6, 2019

Being the Guardian of Your Service Culture

Keeping up your culture of customer service is not easy. Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue.

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author,...