May 30, 2020
Business as usual is anything but usual today. How things will change in the “new normal” and what you can do to manage it is almost anyone’s guess. However, if you can open your mind to trying new things other than what you normally would do, you might discover the magic trick that makes it all work well for...
May 23, 2020
The Surprising Power of Ideas That Don’t Make Sense Part 1
If you go into business, you probably have checked out what the competition is doing first. In many cases, you might be tempted to do the same thing. After all, it is working, at least to some extent.
However, we think that taking a different tack,...
May 16, 2020
Post Pandemic Silver Lining: Are You Grasping This Incredible
As everything starts to open, what is the silver lining of the pandemic? This is a unique opportunity to change customers’ habits and there has never been a better time to help customers form new habits. As states have reopened and people are...
May 9, 2020
General Show Notes:
Practical Advice on How to Influence People: 6 Key Principles
Many years ago, Robert Cialdini introduced the principles of influence. Today they are crucial skills for salespeople worldwide. They are also foundational to your Customer Experience. If you enrich your experience with...
May 2, 2020
I hate my cable providers. That’s right, providers is plural. I have two different providers, one in the UK and one in Florida, and they both provide poor experiences. In many ways, I see cable companies as the perfect example of what not to do with your Customer Experience.
This Episode of The Intuitive Customer...