Dec 31, 2022
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science.
Bad leadership leads to bad Customer Experience. To have a great Customer Experience, you have...
Dec 24, 2022
The end of a year is always a nice reminder to reflect on time passed. It’s a regular milestone where you can check in on your experiences and remember the lessons gained from another trip around our sun.
This year has been an interesting one. With a foot half-in, half-out of the pandemic, continuing supply chain...
Dec 17, 2022
Ah, yes! It’s the most wonderful time of the year. When we reflect upon the passing year and make plans for the New Year: what we want to keep, where we want to be, and how we need to change. Then, we make them, our New Year’s Resolutions.
However, in just a few days’ time, we will have failed at keeping these...
Dec 10, 2022
Going viral is the goal of any passionate social media poster. Posting your content and watching as the views and shares grow exponentially is the dream for marketers trying to build a brand online.
Unless, of course, the viral post is about how you broke a guitar during a customer’s flight and then showed...
Dec 3, 2022
Customers are fickle. Or at least they appear to be. What once may have exceeded your customer’s expectations one day becomes ordinary the next. That’s because People become less sensitive to change as things improve. It’s called Diminishing Sensitivity, and it’s the reason that sometimes you have to work...