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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Aug 27, 2022

Intuition is a concept that plays a major role in decision-making for all humans. Intuition is the way we can “know” things without using our reasoning. It is based on our instincts and experiences, and our need to find patterns for things in our lives. 


Unfortunately, intuition isn’t always right. Knowing...

Aug 20, 2022

My iPhone is getting bossy. It suggested widgets based on the time of day I was using it. This proactive experience is the future of experiences. Unfortunately, few organizations know how to build them. 


While the definition of proactive experience is somewhat fluid at the moment, perhaps the best way to describe it...

Aug 13, 2022

Is your idea of an ideal evening a nice meal at home and a book or a Netflix queue? 


Or would you rather be at a cocktail party with people from all walks of life exchanging stories or jumping up and down to a throbbing beat in the middle of a crowded dance floor? 


How you answer this question is one of many ways...

Aug 6, 2022

We hope you enjoy today's show. If you do, could vote for us in the People's Choice Podcast Award? It doesn't take long to cast your vote and it would really mean a lot to both Ryan and I. Thanks very much. Cheers!


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I am grumpy about customer experience these days. Recently, I vented a bit...