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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Oct 26, 2024

Colin doesn’t sit in aisle 13 when he flies on an airline. It’s silly but true. He also fancies his red knickers on days when he is speaking in front of large crowds. 

While this errs on the side of too much information, it also foretells the topic of this week’s episode: superstitions and how they influence our...


Oct 19, 2024

Hurricane Debbie dumped 17 inches of water in Colin's home. 

It was a traumatic experience, from wading through the murky water to the neighbor’s house—hoping not to encounter the alligators that usually hang out nearby—to watching a team of 12 recovery professionals sweeping through and gutting what...


Oct 12, 2024

Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well. 

In this episode, we tackle a common problem many businesses face: how to get more actionable...


Oct 5, 2024

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program.

The first and perhaps most critical step is breaking the ice. By...