Feb 8, 2025
Episode Summary:
Are you evoking the right emotions in your customers, or are you
unknowingly driving them away? In this episode, Colin Shaw and
Professor Ryan Hamilton dive deep into the fascinating (and often
overlooked) world of customer emotions. Emotions are at the heart
of every customer experience—from...
Feb 1, 2025
Episode Summary:
How can you create an environment where your team feels safe to speak their minds without fear of judgment or reprisal? In this episode, Colin Shaw and Professor Ryan Hamilton are joined by Gary Keogh, an expert in psychological safety and a former corporate leader turned coach. Together, they dive into...
Jan 25, 2025
Episode Summary
How do you set yourself apart in an ever-evolving professional landscape? In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive deep into the career lessons they’ve learned over decades of navigating the twists and turns of professional life. This isn’t just another list of...
Jan 18, 2025
Episode Summary
In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton delve into the fascinating world of customer habits. Colin shares his recent experiences shopping at Publix, Aldi, and Whole Foods, uncovering how deeply ingrained habits shape our decisions as customers. The discussion...
Jan 11, 2025
Episode Summary
In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive into the predictions shaping 2025 and their implications for customer experience. From economic uncertainty and its emotional impacts to the rise of AI in search behavior, they explore how these trends will influence customer...