Feb 22, 2025
🚀 Are your departments working together or just co-existing in polite chaos?
Organizational silos are the silent killer of customer experience. Sales, Marketing, Customer Service, IT, Finance, HR—they all have their own priorities, their own goals, and their own version of success. But do those priorities align?...
Feb 15, 2025
Pricing. It’s one of the most critical decisions your business will ever make, yet most people approach it like a finger-in-the-air guessing game. But what if you could tap into psychological principles to not just set prices, but make your customers feel they’re getting a great deal? That’s what this episode of...
Feb 8, 2025
Episode Summary:
Are you evoking the right emotions in your customers, or are you
unknowingly driving them away? In this episode, Colin Shaw and
Professor Ryan Hamilton dive deep into the fascinating (and often
overlooked) world of customer emotions. Emotions are at the heart
of every customer experience—from...
Feb 1, 2025
Episode Summary:
How can you create an environment where your team feels safe to speak their minds without fear of judgment or reprisal? In this episode, Colin Shaw and Professor Ryan Hamilton are joined by Gary Keogh, an expert in psychological safety and a former corporate leader turned coach. Together, they dive into...