Aug 26, 2023
It stinks to wait around for something as a customer. Whether it’s in a waiting room or a hot sweaty line at a theme park, none of us are usually very excited about waiting around for something. However, it’s a fact of life that customers have accepted over time.
It also stinks to know that your experience makes customers wait sometimes. You probably would rather that your customers didn’t have to wait around and could get down to business spending money with your organization. However, despite your diligent efforts, you still have some time where customers are waiting around.
Instead of throwing your hands up in the air and accepting defeat, we have a few strategies that can help manage this bump in your experience’s road. Eight of them, in fact.
Now, to be fair, our tips come from David Meister’s article, "The Psychology of Waiting Lines." That said, this paper has excellent tips for you.
In this episode, we talk about Meister’s eight areas and how you can emulate other organizations that have made the waiting experience a little less painful for their customers.
Here are some other key moments in the discussion:
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