Jan 11, 2025
Episode Summary
In this episode of The Intuitive Customer, Colin Shaw and Ryan Hamilton dive into the predictions shaping 2025 and their implications for customer experience. From economic uncertainty and its emotional impacts to the rise of AI in search behavior, they explore how these trends will influence customer...
Jan 4, 2025
Quote of the Episode
"If something feels off, it probably is. Trust your instincts and push for clarity—because informed customers are empowered customers."
Episode Summary
In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton discuss the all-too-common experience of feeling ripped off....
Dec 28, 2024
Episode Summary:
In this special end-of-year episode, Colin Shaw and Professor Ryan Hamilton reflect on 2024, sharing personal and professional lessons learned throughout the year. The conversation dives into themes of resilience in both life and customer experience, the vital role of community, the need for balance,...
Dec 21, 2024
We are frustrated. Despite years of effort across industries, customer satisfaction has only seen marginal improvement since the 1990s.
By marginal improvement, we mean it went up four points. That’s right, four.
This stagnation suggests a need for deeper cultural and operational changes to prioritize customer...
Dec 14, 2024
Growth is essential for businesses. However, new customers with varying needs, preferences, and identities often accompany growth. Worse, these new customers can annoy or alienate your current customers.
So, how do you grow without making your current business blow?
Today, we explore the central challenge of...