Aug 27, 2022
Intuition is a concept that plays a major role in decision-making for all humans. Intuition is the way we can “know” things without using our reasoning. It is based on our instincts and experiences, and our need to find patterns for things in our lives.
Unfortunately, intuition isn’t always right. Knowing when intuition could be correct and when it might not be is a critical skill for any of us, particularly in business.
Robin Hogarth’s book, The Myth of Experience, can help. In it, Hogarth has theories about intuition and how it forms, and in what conditions it might be more reliable than others.
In this episode, we explore the idea of intuition, how cognition affects it, and what environmental factors affect its reliability. We also share some practical advice on how you can overcome your propensity to use instinct and combine it with rational processes to get the best possible outcome for yourself and your organization.
Key Ideas to Improve your Customer Experience
We talk about intuition as a “gut feeling” or “something we know in our hearts.” However, intuition lives squarely in our brains. It is part of the two systems of cognition that we all share. One system is fast and automatic, while the other is slow and methodical. Intuition comes from the fast and automatic part, so understanding how that works will also help you understand when your intuition is serving you—or failing you.
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Customer Experience Information & Resources
LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 290,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.
Click here to learn more about Professor Ryan Hamilton of Emory University.
Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers.
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