Sep 19, 2020
I heard a new term that I think has the capability of being the next wave of change in business today. Customer Science. ‘Customer Science’ is the fusion between technology, behavioral science and data. This new concept is forming now, making this an exciting time for all us interested in customer-driven growth.
This episode of The Intuitive Customer explores this nascent concept of Customer Science and what it could mean to organizations seeking customer-driven success.
Key Takeaways
Customer Science to me in the integration between a number of existing disciplines; Behavioral Science, Technology (AI) and Big data. It is about using science to understand Customers in a much deeper, meaningful way. We often say there is a big difference between what Customers say and what they do. Customer science gets under the skin of what the real motivators of human behavior are using data and technology to inform us. Here are a few more things you should know about Customer Science:
Recommended Actions
You can do a few things to prepare for the use of Customer Science for your organization, including:
To discuss this further contact us at www.BeyondPhilosophy.com
About Beyond Philosophy:
Beyond Philosophy help organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). We then capitalize on this by improving your customer experience to meet these needs thereby retaining and acquiring new customers across the market.
This podcast is produced by Resonate Recordings. Click here find out more.