Dec 30, 2023
It’s the most wonderful time of the year, and time for one of our favorite traditions: looking back on what we learned. Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024.
Reflection is a key part of the growth process. That’s why we are excited to...
Dec 23, 2023
This year has undeniably been dominated by the rise of AI, bringing both positive and negative outcomes. We host Alex Mead, Global Customer Service Experience Director of Alvarez & Marsal (email@example.com), to discuss this crucial topic and its implications for experiences.
Mead envisions that AI will significantly...
Dec 16, 2023
The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond
AI's enthralling me these days, and it seems the world's caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it's likely on many of your radars too. Exciting...
Dec 9, 2023
During a recent discussion with a valued client, I uncovered an interesting revelation. While they were delighted with their repeat business, which they attributed to customer loyalty, a closer look at the repeat business statistics painted a different picture. What I observed wasn't a steadfast commitment from...
Dec 2, 2023
Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?
I often say, "None of us are as clever as all of us."
However, sayings are more useful when they can spur action. So, we
have a proposition for you:
If you have something you want to say about experiences or technology,...