Mar 13, 2021
Ep 178 5 Rules for Making Customers Feel ‘Cared For’ and ‘Valued’
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science.
We know that the most significant influence on a Customer Experience outcome is how a customer feels about it, for good or ill. Therefore, it is essential that you are deliberate about which specific emotion you evoke (for example, we want more good than ill). In my experience the best emotion for facilitating customer-driven growth is making customers feel “Cared For” and “Valued.”
In this episode we share the five rules for Making Customers Feel Cared For and Valued. These five rules will help you deliver a Customer Experience that delivers the customer-driven growth you want and need for your bottom line.
Key Ideas to Improve your Customer Experience
Here are the 5 Rules for Making Customers Feel Cared For and Valued:
Here are some highlights of the discussion:
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